Refund Policy

PAYMENT RELATED:

If the amount has been deducted from your account but you haven’t received a confirmation from us, you can reach out to our customer care team and provide the following information:

  1. Transaction Reference Number.
  2. Amount debited with registered Email ID
  3. Date & Time of Transaction.

DELIVERY POLICY:

If the shipment is tampered or damaged, please do not accept it.

If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via call or email within 24 hours of the delivery intimation, wherein you will have to give 48-72 hours to investigate with our courier partners.

For all claims regarding shortages or damages must be reported to customer service within 24 hours of the order delivery. 3-4 working days are required to investigate and review your request. If any shipment is tampered with or damaged, please do not accept it.

We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.

Products with a date of expiration of below 4 months would be eligible for a return, wherein, the complete amount of the product will be credited to the concerned person. No returns or refund requests will be accepted for products whose expiry date is more than 4 months. You will need to self-ship the product via any reliable courier partner. The courier charges will be reimbursed.

CANCELLATION POLICY:

Orders once dispatched are not eligible for cancellation.

You will have to return the product for refund, the refund shall be initiated post the return of product to us and verification of the product and packing as per the return policy terms.  You will need to self-ship the product via any reliable courier partner. The courier charges will be reimbursed as per the return policy.

RETURN & EXCHANGE POLICY:

In case you would want a refund or replacement, please send us an email to orders@anoya.in with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number, within 24 hours of the order delivery. We would require 48-72 hours to reply back.

You will be eligible for full refund or exchange without incurring any additional charges if it is the case of:

  • Damaged.
  • Wrong product delivery.
  • Expired product delivery.

In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. You will need to self-ship the product via any reliable courier partner. The courier charges will be reimbursed.

Returns will not be accepted if:

  • The product is damaged.
  • It is without invoice.
  • It is with tampered batch number and price
  • It is without its original packaging.
  • The product is used.

Please do not use the item you have raised a complaint.

Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:

  1. Failure to provide adequate information about the case.
  2. Failure to provide snapshots of the Invoice and product pictures.

Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.  Exchange of products due to allergic reactions is not applicable.

REFUND & REPLACEMENT POLICY:

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

For the order refund the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.